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Frequently Asked Questions

With a legacy of craftsmanship, Tailored Wood takes pride in offering the finest joinery services for residential, trade and commercial clients.

Here are some useful FAQs to help you understand our process, but please feel free to get in touch if you have any further questions.

At Tailored Wood, our restoration process is a meticulous and comprehensive endeavour, aimed at reviving the timeless beauty and functionality of windows. When we undertake a restoration project, the following key steps are included in our process:

Disassembly and Stripping: We initiate the restoration by carefully disassembling the window, removing any sashes, and thoroughly stripping it down. This step is crucial to expose the underlying condition of the frame and identify areas that require attention.

Rot Treatment and Repairs: Upon disassembly, we meticulously inspect the frame for signs of rot. Any identified areas are treated promptly, with options including scarf repairs for structural integrity or the application of a two-part filler for smaller, non-structural repairs. This ensures a solid foundation for the restoration.

Surface Preparation: The frame is scraped back to remove old paint and imperfections. We then sand the frame to key and prepare it for paint.

Painting and Finishing: The frame is then coated with a high-build undercoat, providing a durable foundation, before applying the two top-coats. We use a three-part, microporous, Sikkens paint system, an industry standard in external joinery.

New Hardwood Sashes: As part of the restoration, we craft and install new hardwood sashes tailored to match the original design. These sashes are meticulously crafted to seamlessly integrate with the existing structure while meeting modern standards for durability and energy efficiency by incorporating routed in draft proofing and double-glazing.

Glazing Options: We offer flexibility in glazing options to suit your preferences and requirements. Whether you elect to use double-glazed or single-glazed units, our installations are designed to enhance energy efficiency, acoustic performance, and overall comfort.

Cord and Weight System: To restore the functionality of the window, we install the replacement sashes on new cords and weights.

At Tailored Wood, our restoration process is a testament to our dedication to preserving the heritage and character of windows while integrating modern materials and techniques for enhanced performance and longevity.

At Tailored Wood, a refurbishment consists of a meticulous process aimed at rejuvenating the aesthetics and enhancing the functionality of your existing windows.

Comprehensive Assessment: We initiate a thorough examination of the window, assessing the condition of both the frame and the existing sashes. This assessment guides our refurbishment strategy and allows to ascertain whether it is a suitable candidate for refurbishment.

Disassembly and Stripping: We initiate the restoration by carefully disassembling the window, removing any sashes, and thoroughly stripping it down. This step is crucial to expose the underlying condition of the frame and identify areas that require attention.

Rot Treatment and Repairs: Once the window is stripped-down, we meticulously inspect the frame for signs of rot. Any identified areas are treated either using scarf repairs or the application of a two-part filler, depending on the extent of any rot or damage. This process is mirrored across the existing sashes.

Surface Preparation: The frame and sashes undergo a full scrape-back to remove loose paint and imperfections, before sanding and keying the frame in ready for painting.

Painting and Finishing: The frame and sashes are then coated with a high-build undercoat, providing a durable foundation, before applying the two top-coats. We use a three-part, microporous, Sikkens paint system, an industry standard in external joinery.

Optional Draft Proofing: To enhance energy efficiency and comfort, we offer optional draft-proofing solutions. This can include routing in draft-proofing features to the existing sashes, ensuring a more thermally efficient and airtight window.

At Tailored Wood, our refurbishment process showcases our commitment to preserving the unique character of windows while optimising their performance through careful attention to detail and the incorporation of modern enhancements.

At Tailored Wood, a replacement signifies a bespoke and expertly crafted solution tailored to meet your specific requirements. Our replacement process is distinguished by its meticulous attention to detail and commitment to delivering joinery that seamlessly integrates with the existing architectural aesthetics or introduces an entirely new design. Here is a comprehensive overview of our replacement process:

Client Specifications: We prioritise understanding and adhering to your specifications. Whether we are replicating an existing window or door like-for-like, or creating an entirely new design, our replacement joinery is customised to match your unique vision and requirements.

Craftsmanship with Modern Technologies: Our joinery is manufactured using traditional craftsmanship and modern technologies. These include the incorporation of draft-proofing features to enhance energy efficiency, classically styled ironmongery for timeless charm, and advanced locking systems for optimal security.

Various Glazing Options: We offer a diverse range of glazing options to complement the design and functionality of the replacement joinery. This includes the possibility of bespoke stained-glass designs, double-glazed units, or traditional single glazed.

Spray Finishing in our Booth: Our joinery is meticulously finished in our spray booth. We give you the opportunity to choose a finish colour for your joinery that we will match to.

Fully Finished and Ready for Installation: The replacements arrive on-site fully finished and ready for installation. This turnkey approach minimises disruption and allows for efficient and timely installation.

Expert Installation Teams: Our dedicated installation teams work exclusively for us and are very experienced in our installation process. Their proficiency ensures the fitting of the replacement joinery, goes as smoothly and efficiently as possible.

At Tailored Wood, our commitment to excellence is reflected in every step of the replacement process. From design conceptualisation to expert installation, we strive to surpass expectations, delivering joinery solutions that elevate the aesthetics and functionality of every architectural project.

At Tailored Wood, we prioritise sustainability and responsible waste management practices. When you upgrade to our bespoke heritage windows and doors, you can trust that your old fixtures will be handled with care and environmental consciousness.

Removal and Recycling: As part of our service, we will remove your old windows and doors from the site and transport them to be recycled. This ensures that materials are repurposed and diverted from landfills, reducing environmental impact.

Customer Convenience: We understand that dealing with old fixtures can be cumbersome, which is why we take care of the removal process entirely. You can enjoy the convenience of a hassle-free upgrade, knowing that your old windows and doors are in good hands.

At Tailored Wood, we take pride in the quality and craftsmanship of our bespoke heritage windows and doors. To ensure durability, aesthetics, and sustainability, we primarily utilise three premium timber options:

Sapele is our hardwood of choice. It is known for its rich red-brown colour, and is an excellent choice for joinery as it has very few knots and a straight grain, making it very stable and durable.

Accoya is a revolutionary timber product that undergoes a non-toxic modification process, enhancing its performance and stability. It offers unparalleled durability, dimensional stability, and resistance to decay, making it an ideal choice for our bespoke joinery. This timber comes with a 50 year warranty against rot and is an excellent choice for high weather elevations, or properties close to the sea. It is also our recommended timber for oversized or French doors due to its stability.

Oak is a classic timber choice known for its timeless beauty, strength, and versatility. It adds a touch of elegance and sophistication to any heritage project, ensuring longevity and charm.

Occasionally, we also work with Iroko, another durable hardwood known for its resistance to rot and decay. Each timber option is carefully selected to meet our stringent quality standards and ensure that your bespoke windows and doors are not only visually stunning but also built to last.

For further inquiries about timber selection or to discuss your specific project requirements, please don’t hesitate to contact our team or get in touch using the form below. We’re here to bring your vision to life with our expertise in bespoke joinery.

Our dedicated installation team will first come to the workshop where they be briefed in on the job by the operations team, utilising the information supplied in the job bag. They will then load up the appropriate joinery and make their way to your property.

Upon arrival, they will introduce themselves and inspect the joinery in question before unloading any items from the van. We ask that you clear the immediate vicinity of the window or door prior to our arrival to ensure we have appropriate access.

If you are able, we ask that you remove any blinds, shutters or curtains from the window or door, again prior to our arrival. If this is not possible, please speak to the operations team during the survey and we can plan accordingly.

If the window or door is a full replacement or restoration (replacement sashes within an existing frame), the installation process would usually be 1 day. If you are having refurbishments, these can take up to 2 days to complete on site, but we will always ensure you are left weather tight and secure at the end of each working day.

Get In Touch

Whether you have questions about our services, want to discuss a project or need advice on joinery solutions, our team is here to help.

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    What People Say...

    Joel and his team at Tailored Wood have been gradually replacing our windows for some time now, spreading the work over a number of years, as funds allow. Always with the same high production values, quality materials and precise workmanship, we could not be more pleased with the results.

    Justin O’Shaughnessy

    Casement Windows Replacement | Newbury

    We are exceptionally pleased with the design and attention to detail of our wooden front door made by Tailored Wood. From our first planning visit to installation, Joel and the team could not have been more helpful and accommodating. The exceptionally high craftsmanship and great thermal efficiency, make our new front door just perfect. I highly recommend Tailored Wood for any joinery project!

    Rachel Richardson

    Door Set | Poole, Dorset

    We needed restoration work as well as complete replacements for some sash windows, and I have to say I now can’t tell which is which. Many of the period details had been removed from the building by previous owners but with the help of Joel and his team we managed to restore the soul of my home. From start to finish such care and attention goes into their work it was a joy to work with them.

    Zoe Butterworth

    Box Sash & Casement Windows, Door Set | Ringwood, Hampshire

    Recently used Tailored Wood and I’d like to say they helped with everything from the survey and design, dealing with specifications required by the council (conservation area) to the communication, administration staff and the fitting, all was amazing! The fitter was so efficient, cleaned up, took all old windows away! I could not have received better service. Highly recommended. Thank you Tailored Wood.

    Julie Sampson

    Sash Windows Replacement | Portchester